TEMPLATE. Sally hasn’t set her cancellation terms yet; every highlighted item needs her answer.

Last updated: PLACEHOLDER: date

I keep appointment times especially for you, so I'm grateful for as much notice as possible if you need to change or cancel.

Changing or cancelling your appointment

• Please give at least PLACEHOLDER: e.g. 24 / 48 hours' notice to cancel or move your appointment. You can do this through your Setmore confirmation email, or by calling or texting 07711 072610 or emailing headtoheelwellbeing@gmail.com.
• If you cancel with less notice, or don't attend, PLACEHOLDER: e.g. "a charge of 50% of the treatment price may apply" / "the full price may be charged" / "no charge for the first late cancellation".

If you've paid in advance

• With PLACEHOLDER: notice period or more notice: PLACEHOLDER: full refund or free rebooking.
• With less notice: PLACEHOLDER: what happens to the payment.
• Refunds go back through the method you paid with (PLACEHOLDER: PayPal, Google Pay or Apple Pay, depending on the provider used) within PLACEHOLDER: e.g. 5 working days.

Arriving late

If you arrive late, I'll do my best to give you your full treatment, but it may need to finish on time so the next client isn't delayed. The full price will still apply. PLACEHOLDER: Sally to confirm

If I need to cancel

If I'm unwell or need to cancel for any reason, I'll let you know as soon as I can and offer you another appointment or a full refund of anything you've paid.

Your health on the day

If you're feeling unwell, have a fever or an infection, or something in your health has changed since you completed your consultation form, please let me know before your appointment. We can rearrange PLACEHOLDER: "with no charge" if Sally agrees. For your safety, I may need to adapt, postpone or decline a treatment. (This matches the declaration on her consultation form.)

Offers and introductory rates

PLACEHOLDER: e.g. "Offer prices apply to appointments booked and taken within the offer period and can't be exchanged for cash."

Questions

Please get in touch at headtoheelwellbeing@gmail.com or on 07711 072610.